Privacy Policy

Privacy Policy

At MAISON LOUNA, we attach great importance to the protection of your personal data. This policy describes how we collect, use, and protect your information, in accordance with the General Data Protection Regulation (GDPR).

Data Controller

Mohamed Khazine – MAISON LOUNA
Email: contact.maisonlouna@gmail.com

Data Collected

We collect the following data when you make a purchase or browse our site:

  • First and last name
  • Shipping and billing address
  • Email address
  • Phone number (if provided)
  • Payment data (securely processed by Shopify Payments)
  • Browsing data (cookies, IP address)

Purposes of Processing

Your data is used to:

  • Process and deliver your orders
  • Manage after-sales service and returns
  • Send you order confirmations
  • Improve our site and our offerings
  • Comply with our legal obligations

Data Retention

Your data is kept for the time necessary to fulfill your order and to comply with our legal obligations (maximum 7 years for accounting data).

Data Sharing

Your data is never sold to third parties. It may only be shared with our technical service providers (Shopify, carriers) strictly for the purpose of fulfilling your orders.

Your Rights

In accordance with the GDPR, you have the following rights:

  • Right to access your data
  • Right to rectification
  • Right to erasure (right to be forgotten)
  • Right to data portability
  • Right to object to processing

To exercise these rights, please contact us at: contact.maisonlouna@gmail.com

Cookies

Our site uses cookies to ensure its proper functioning and improve your experience. You can configure your browser to refuse cookies, which may affect certain site functionalities.

Contact

For any questions regarding your personal data: contact.maisonlouna@gmail.com